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Server support enabled
Author: Milen Nedev
Published in: Projects, General , Company news

Two days of email / chat and phone ping pong and you problem still exists. One support guru sends you to another, the second one asks you the same questions as the first, all say they'll call back no one does, and no one has a clue... Does it sound familiar? And all this pours over you at the most improper moment when you’ve already invested a great deal of money and time into your website or application and you’ve been observing your clients growing by number.

Started as an interim support contract for a client's site, launched at the end of 2011 and tried out for a couple of months, we think it's time to introduce our new service to the public – Server Support. Actually the service was first tried and tested in the beginning of summer 2011, when we welcomed our first in-house system engineer. He put our hosting infrastructure in order, enriching our experience with his. Our good friends from KEO Films were the first to evaluate the usefulness of the service, as due to some bespoke optimization and skilled maintenance the performance capacity of the machines exceeded our and their expectations (and saved a lot of money too).

The next logical step was to offer this support to anyone who may need it. So now you can see for yourselves what a good server support stands for:

  • “Office hours support” or “24/7 support” depending on your requirements
  • No more  bot replies and “sick-of-it-all” operators - our small support team consists entirely of system engineers, and they will be the ones to answer your call even in the middle of the night
  • Thorough inspection - prior to taking an engagement our team always spends some time checking out the code of the website and the application and discussing with clients the priority the issues to be handled. One never knows what’s around the corner, so we prefer to have a certain idea about the actions to be undertaken and the sequence of these actions.
  • Our clients will be granted access to our own server monitoring application (we will soon post more info about it).

We take our work personally. In order to provide the most adequate support our system engineers follow the inner relations between servers’ software and the hosted applications, as well as the impact of various events – software updates, introduction of new modules, etc. Thus they are few steps forward to the solution when the server fails to perform. And you know that speed and accuracy are of great importance when your reputation and money are at stake.

Ideas that change life for the better
Author: Milen Nedev
Published in: Projects

One person with a good idea can change the world and make it a better place. However most of the time he or she will need some help to make it happen.

Today we’d like to tell you a little story about the new website we built for our friends from KEO Digital.

At peoplefund.it each great thinker gets the chance to put his idea to the test and try to find supporters and funding to make his project grow into a successful business.

How it works?

Simple…

 

Once you have your project all cleared up and predefined, you should set the target sum and time for raising it and start collecting pledges. Put in all the ingredients to make your stuff attractive  – rewards, videos, pictures, inspiring texts. Then wait to see how people like it. Or love it, or adore it.

This is how it worked for our featured heroes - The Bicycle academy. Two guys had an inspiring idea to start a bicycle framebuilding school and give away every first bicycle to the people who really need it – in Africa! Thanks to crowd funding and peoplefund.it they reached their target for less than a week and managed to raise more than £40,000. Fascinating, isn’t it?

How could this happen? They had an ingenious idea, but it wasn’t enough. They had to add in their passion, dedication, inspiration, love and make it as popular as possible. And it was up to www.peoplefund.it to prove that this could work. It was really astonishing how quickly the pledges were made and the goal was reached. We are proud of our work and even more satisfied of how the site helped an original good idea to become reality.

See for yourself how The Bicycle academy made it.

And next time YOU have a brilliant idea in mind – don’t let it slip away. Test it here to see whether peoplefund.it.

Long live the system engineer!
Author: Zhivka Georgieva
Published in: Company news

The arrival of a new member in the company has always been an event to be celebrated, so we can’t wait to express our satisfaction for welcoming on board Emil – our first and brand new system engineer.

For almost two months now he’s been working hard to put some order in our hosting infrastructure. The latter is not a piece of cake as the number of servers is steadily growing and living in a world where even Amazon have cloudy Fridays the sanity is vulnerable and the stress is taking over.

But having Emil on our side – a server whisperer, Python zealot and a Django fan – the team is in full force to cope with any adversity the web could throw at us.

And what is more important – at last Milen can have his good night’s sleep not having to worry about the clouds in the web sky.

Everyone’s gone mobile
Author: Zhivka Georgieva
Published in: Projects

So it’s time for you too to get your Dizzyjam business on the move. Browsing through the new mobile http://m.dizzyjam.com/ website you can show your merch everywhere you go.

The mobile version of the site was not a major project but had some treats in store for our team. The site is a place full of items, packed with all kinds of information and shop products, so we had to sieve all the necessary features and make them fit into your palm. At the same time we had to make sure that nothing precious would be sacrificed for the sake of simplicity.

The result is quite satisfying – an easy to access and fast to browse through mobile-friendly site that gives you the feel you are staring at the whole picture. The mobile version of Dizzyjam provides a simple checkout process and works brilliantly as your personal merch stall wherever you are.

The focus is set on the shop items – so they are presented in their most – the logo designs and the variety of the products are easy to see and even easier to buy. This gives the shop owners yet another way to advertise and propel their business as they literally have their shop in their pocket.

Back to school
Author: Milen Nedev
Published in: Projects

Starting the new school year with a fresh project – the Newlyn School of Art web site.

With the summer almost over, and September knocking on the door, the kids are getting ready for school.  So is our team. The perfect project to get us in the mood was the Newlyn School of Art’s web site. Launching http://www.newlynartschool.co.uk/ just a few days ago made us feel involved in the whole “back to school” hullabaloo.

We are really proud to share with you the outcome of our work and hope it will inspire you and colour your day.

Newlyn School of Art